XCEL COACHING

The Right Way to Bonus Managers in your Service Business

If you’re a service business looking to scale beyond $1M in revenue, a well-designed bonus plan can energize and focus your admin team. But designing one that truly strengthens operations—rather than distorting incentives or inflating payroll—requires a thoughtful...

Business Coaching: The 10X Move

Running a small business is no small feat. You’re juggling everything—marketing, sales, customer service, hiring, finances and the endless stream of challenges that pop up when you least expect them. It’s easy to feel overwhelmed, stuck or discouraged, even when...

DISC your Way to a High Performing Team

If you’ve ever wondered why working with some people is a breeze while collaborating with others feels like pulling teeth, it’s often due to unique communication styles. In the world of work, how we deal with risks, authority, decision-making, rules, details,...

Don’t Just Work Harder, Communicate Better

When it comes to getting more done in a day, it’s easy to focus on things like time management or setting better goals. But here’s the game-changer that’s rarely talked about: communication. Being a strong communicator can boost your productivity in ways you never...

AMAZING YOUR CUSTOMERS: FIRST THINGS FIRST

If you’re a business owner, you’ve undoubtedly been advised to “wow your customers” with thoughtful or even gimmicky ideas designed to make doing business with your company memorable.  I’m not arguing against finding ways to wow customers so that they buy...